Frequently Asked Questions
1) What does R/A do?
We provide short term guidance to help solve business-related problems or take advantage of opportunities when a company lacks time, staff, or talent to get these done.
2) Are we consultants?
No, we do not consult, advise, or coach. These usually take significant time for the business owner and carry a higher expense. Also, we do not do everything at once, just what is needed at the time.
3) What is the procedure?
We meet or chat with the client and determine the list of things needing attention and then create a process of prioritization. What needs to be done first, second, and so forth. Attacking what is important now.
4) What happens then?
R/A creates project parameters to follow. These are created with the client’s full involvement. This way the client determines the direction and desired results. No speculation on our part.
5) How do I see results?
R/A will provide options for the client to choose from in a written report. These might be from the staff of R/A or they will perform a search and vetting process to find them the very best personnel or supplier to attack the problem and bring it to a resolution.
6) How long does this take?
Most projects are completed within six to eight weeks, depending on the complexity of what the client is looking for.
7) What are the fees?
Fees are determined by the time anticipated to bring about a solution that is beneficial for the client and that meets their expectations. R/A works from an engagement agreement outlining details of the client’s issue or opportunity, the desired results, and a report providing the findings. We do offer a two-hour conversation at no charge to determine the fit between what the client is looking for and our services. We find our fees substantially below those of consultants or coaches.
8) Do we provide references?
No, our clients require and we adhere to confidentiality agreements to protect them and the findings of a project. This is entered into during the discussion stages of an engagement. We do have on the website comments from clients who did not feel their project was compromised and allowed a post.
9) How do I start?
Contact R/A and speak with one of our directors to see that what we do is a good fit. We respect your time and value ours as well. There is a two-hour conversation offered at no charge.
10) What happens then?
We will create a project outline for your review and signature. This will include the project title and description, scope of work, and the expected results, along with anticipated fees. After your perusal and approval with a signature, a 50% deposit is submitted. We then go to work.
11) Do I have any say in the process?
We encourage our clients to stay involved and in contact. We do not overwhelm the client with constant meetings, reports, emails, or calls. We believe in what we do and can do it well.
12) Can I request a change?
Yes, depending on the request. If there is a total change to the direction of the original agreement, then a new one must be constructed. If there is a request to add or extend the project parameters an additional fee may apply.
13) What if we are not satisfied?
R/A takes great care in the creation of the project outline. We are in constant, as necessary, communication with a client as the project progresses. If at the end of the project and presentation of the report there is anything that is not been addressed or missed, we will make it correct.
Some projects do find unsatisfactory results due to market changes, the company’s structure, or the potential of a larger than anticipated financial commitment. Therefore we do projects to provide up to date information.
14) What do I need to start?
A conversation and a realization for the need to ask for help. Most business owners think they have everything under control. They do not. Every business needs a tune-up, like your car. Start with finding out what area of by our business is in need and attack that first. R/A does not do it all, “right now”. We guide you through a process and come up with solutions.
We provide short term guidance to help solve business-related problems or take advantage of opportunities when a company lacks time, staff, or talent to get these done.
2) Are we consultants?
No, we do not consult, advise, or coach. These usually take significant time for the business owner and carry a higher expense. Also, we do not do everything at once, just what is needed at the time.
3) What is the procedure?
We meet or chat with the client and determine the list of things needing attention and then create a process of prioritization. What needs to be done first, second, and so forth. Attacking what is important now.
4) What happens then?
R/A creates project parameters to follow. These are created with the client’s full involvement. This way the client determines the direction and desired results. No speculation on our part.
5) How do I see results?
R/A will provide options for the client to choose from in a written report. These might be from the staff of R/A or they will perform a search and vetting process to find them the very best personnel or supplier to attack the problem and bring it to a resolution.
6) How long does this take?
Most projects are completed within six to eight weeks, depending on the complexity of what the client is looking for.
7) What are the fees?
Fees are determined by the time anticipated to bring about a solution that is beneficial for the client and that meets their expectations. R/A works from an engagement agreement outlining details of the client’s issue or opportunity, the desired results, and a report providing the findings. We do offer a two-hour conversation at no charge to determine the fit between what the client is looking for and our services. We find our fees substantially below those of consultants or coaches.
8) Do we provide references?
No, our clients require and we adhere to confidentiality agreements to protect them and the findings of a project. This is entered into during the discussion stages of an engagement. We do have on the website comments from clients who did not feel their project was compromised and allowed a post.
9) How do I start?
Contact R/A and speak with one of our directors to see that what we do is a good fit. We respect your time and value ours as well. There is a two-hour conversation offered at no charge.
10) What happens then?
We will create a project outline for your review and signature. This will include the project title and description, scope of work, and the expected results, along with anticipated fees. After your perusal and approval with a signature, a 50% deposit is submitted. We then go to work.
11) Do I have any say in the process?
We encourage our clients to stay involved and in contact. We do not overwhelm the client with constant meetings, reports, emails, or calls. We believe in what we do and can do it well.
12) Can I request a change?
Yes, depending on the request. If there is a total change to the direction of the original agreement, then a new one must be constructed. If there is a request to add or extend the project parameters an additional fee may apply.
13) What if we are not satisfied?
R/A takes great care in the creation of the project outline. We are in constant, as necessary, communication with a client as the project progresses. If at the end of the project and presentation of the report there is anything that is not been addressed or missed, we will make it correct.
Some projects do find unsatisfactory results due to market changes, the company’s structure, or the potential of a larger than anticipated financial commitment. Therefore we do projects to provide up to date information.
14) What do I need to start?
A conversation and a realization for the need to ask for help. Most business owners think they have everything under control. They do not. Every business needs a tune-up, like your car. Start with finding out what area of by our business is in need and attack that first. R/A does not do it all, “right now”. We guide you through a process and come up with solutions.